Refund policy

At 24Shoppy.com, we strive to deliver genuine, high-quality sports fishing gear. Because fishing tackle (such as carbon rods, reels, and fine lures) is delicate during transport, we maintain a strict and transparent policy regarding order cancellations, returns, and replacements.

1. Order Cancellation Policy

  • Cancellation by Customer: You may request to cancel your order as long as it has not yet been dispatched from our warehouse. To cancel, send an urgent email to support@24shoppy.com with your Order ID. Once an order is dispatched to our courier partner, it cannot be cancelled.

  • Cancellation by Store: We reserve the right to cancel any order prior to shipping due to stock unavailability, pricing/typographical errors, suspected fraudulent activity, or shipping addresses outside the state of Kerala.

  • Cancellation Refunds: Full refunds for orders cancelled prior to dispatch will be processed back to the original online payment method within 5 to 7 business days.

2. Mandatory Unboxing Video Requirement

To safeguard against transit damage or incorrect items, all return or replacement claims strictly require a continuous unboxing video.

  • Video Guidelines:

    1. Record an uninterrupted, 360-degree video before opening the parcel.

    2. The shipping label and sealed outer package must be clearly visible.

    3. Open the package and inspect the items on camera in one single, unedited shot.

  • Important Notice: Claims for broken rod tips, missing components, or transit damage submitted without a valid unboxing video will not be accepted.

3. Return & Replacement Eligibility

You may request a replacement or return if you receive a damaged, defective, or incorrect product, subject to the following condition windows:

  • Reporting Window: Submit your claim to support@24shoppy.com within 48 hours of delivery.

  • Required Information: Include your Order ID, a brief description of the issue, photographs, and the unboxing video (or a cloud storage link such as Google Drive or WeTransfer).

  • Verification: Our team will inspect the submitted media. 24shoppy.com holds final discretion on approving requests based on video verification.

  • Non-Returnable Items:

    • Products damaged due to customer misuse, improper assembly, or post-delivery accidents.

    • Opened or used fishing lines, terminal tackle, or lures removed from original packaging.

    • Requests submitted after the 48-hour delivery window.

4. Resolution & Refund Process

  • Replacements First: If your claim is approved, a replacement item will be dispatched free of cost (subject to stock availability).

  • Refund Processing: If a replacement is out of stock, an approved refund will be issued to your original payment method (UPI, Debit/Credit Card, Net Banking) within 5 to 7 business days.

5. Legal Jurisdiction

All disputes regarding returns, cancellations, or refunds are subject to the exclusive jurisdiction of the courts in Kottayam, Kerala, India.