Privacy policy

Effective Date: September 6, 2026

Website: https://24Shoppy.com ("Website", "Store", "We", "Us", or "Our")

Operating Business: Sole Proprietorship registered in Kottayam, Kerala, India

Contact Email: support@24shoppy.com

At 24Shoppy.com, accessible from https://24shoppy.com, one of our main priorities is the privacy of our visitors and customers. This Privacy Policy outlines the types of personal information collected and recorded by 24shoppy.com, how we use it, how we protect it, and your rights regarding your personal data.

This Privacy Policy applies solely to our online activities and is valid for visitors to our website with regarding to information shared and/or collected on 24shoppy.com.

1. Information We Collect

We collect information directly from you when you interact with our store, register an account, place an order, or contact customer support.

  • Personal Details: Name, billing address, delivery address (strictly within Kerala, India), email address, and telephone/WhatsApp number.

  • Order & Transaction Information: Details of products ordered, order history, transaction IDs, delivery updates, and communication history regarding queries, returns, or replacements.

  • Technical & Usage Data: IP address, browser type, operating system, device details, access times, and referring website addresses collected automatically when you browse our website.

2. Online Payment Handling & Financial Security

  • No Card/Bank Data Storage: 24shoppy.com does not collect, store, or process any payment card numbers, UPI PINs, or net banking credentials on our own servers.

  • Third-Party Payment Gateways: All online payment transactions are processed securely through RBI-authorized payment aggregators (such as Razorpay, PayU, PhonePe, or similar PCI-DSS compliant payment gateways).

  • Data Transmitted: When you initiate a payment, your billing details and total amount are securely passed to the payment gateway over encrypted SSL connections (HTTPS). Please review the respective payment gateway’s privacy policy for details on how they handle financial data.

3. How We Use Your Information

We use the information we collect for the following operational and business purposes:

  • Order Processing & Delivery: To fulfil your purchases, pack products, coordinate shipment through courier services across Kerala, and send order updates via Email, SMS, or WhatsApp.

  • Customer Support: To verify claims regarding broken, missing, or damaged items using submitted unboxing videos and images via support@24shoppy.com.

  • Website Improvement: To understand how visitors use our online shop, optimize store loading speeds, and enhance customer navigation.

  • Legal & Regulatory Compliance: To comply with tax obligations (e.g., GST reporting in Kerala/India), fraud detection, and resolve contractual or legal disputes.

4. Customer Data Storage, Security, and Retention

  • Data Storage: Your personal information (such as address, phone number, and order history) is stored on secure cloud servers with restricted access and firewall protection.

  • Security Measures: We implement industry-standard encryption protocol (SSL/TLS) for data in transit and robust operational safeguards to prevent unauthorized access, loss, or disclosure.

  • Data Retention: We retain order records and personal details only for as long as necessary to fulfill orders, process returns/replacements, comply with statutory tax and accounting regulations under Indian law, or until you request account deletion.

5. Cookies and Tracking Technologies

Like most e-commerce websites, 24shoppy.com uses "cookies" and similar tracking technologies to enhance your shopping experience.

  • Essential Cookies: Necessary for core website functions, such as maintaining items in your shopping cart while you browse and navigating checkout pages.

  • Analytical/Performance Cookies: Used to gather aggregated, non-personally identifiable statistical data on traffic patterns and user behavior to help us optimize our shop performance.

  • Preference Cookies: Allow the website to remember choices you make (such as login details or preferred delivery locations within Kerala) to offer a customized experience.

  • Managing Cookies: You can choose to disable or selectively turn off cookies in your browser settings. However, disabling essential cookies may impact the function of key website features, such as the shopping cart and checkout process.

6. Sharing of Personal Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We share data only with trusted partners essential to operating our business:

  • Logistics & Courier Partners: Name, delivery address, and phone number are shared with local courier services (e.g., DTDC, India Post, Professional Couriers) strictly for order delivery within Kerala.

  • Payment Processors: Transaction details are shared with our payment gateways to verify payments and process authorized refunds.

  • Legal Obligations: We may disclose your information if required to do so by law or in response to valid requests by law enforcement or government authorities in India.

7. User Data Rights

Subject to applicable Indian laws, you have the right to:

  • Access the personal data we hold about you.

  • Request corrections to inaccurate or incomplete personal details.

  • Request deletion of your store account and stored details (except where retention is required by tax/legal statutes).

To exercise any of these rights, please email us at support@24shoppy.com.

8. Updates to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time to reflect changes in our legal obligations or operational workflows. Any updates will be posted directly on this page with an updated "Effective Date."

9. Jurisdiction & Contact Us

This Privacy Policy is governed by the laws of India. Any legal actions or disputes concerning data privacy or store operations will be subject to the exclusive jurisdiction of the courts in Kottayam, Kerala, India.

If you have questions or concerns regarding this Privacy Policy, please contact us: